IT Help Desk Technician
CABVI CABVI Utica, NY Utica, NY Full-time Full-time $18 - $21 an hour $18 - $21 an hour 1 hour ago 1 hour ago 1 hour ago CABVI is seeking an IT Help Desk Technician to support and troubleshoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and protection of agency data while maintaining the highest level of user/customer satisfaction.
Responsibilities Include:
Provide first level contact and resolutions to issues from 200
employees at 14 locations Properly escalate unresolved queries to the next level of support Walk customers through problem solving process Follow up with customers, provide feedback, and see problems through resolution Utilize customer service skills to meet business goals, objectives, and end user needs Ensure proper recording, documentation, and closure for all issues Occasionally assist with adaptive technology needs and software Assists in design and layout of all agency Web Based applications Adapts to change and completes other duties as assigned by supervisor Preserve and grow your knowledge of help desk procedures, products, and services Must be able to keep a high level of confidentiality Requirements Include:
Associates degree or equivalent education and/or certification computer/ networking field.
Must be available for weekend or evening work dependent upon emergencies or planned schedule.
Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 end-points and 10 major software packages.
Must remain current in field.
Must occasionally lift and/or move up to 50 pounds.
Pursuant to the Executive Order on Requiring COVID 19 Vaccination for Federal Contractors, this position requires full vaccination against COVID 19 prior to entry on duty, subject to such exceptions as required by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.
Benefits:
CABVI offers a generous benefit package along with a family friendly work environment.
We offer three health insurance plans to choose from along with dental and vision insurance.
A retirement benefit through a 403(b) is offered to include employee and employer contributions.
We also have paid time off, paid holidays, mileage reimbursement, a fitness center for employees and employer sponsored life insurance along with many other employee sponsored benefits.
CABVI is an Equal Employment Opportunity employer and welcomes all qualified applicants.
Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data or any other legally protected status.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Include:
Provide first level contact and resolutions to issues from 200
employees at 14 locations Properly escalate unresolved queries to the next level of support Walk customers through problem solving process Follow up with customers, provide feedback, and see problems through resolution Utilize customer service skills to meet business goals, objectives, and end user needs Ensure proper recording, documentation, and closure for all issues Occasionally assist with adaptive technology needs and software Assists in design and layout of all agency Web Based applications Adapts to change and completes other duties as assigned by supervisor Preserve and grow your knowledge of help desk procedures, products, and services Must be able to keep a high level of confidentiality Requirements Include:
Associates degree or equivalent education and/or certification computer/ networking field.
Must be available for weekend or evening work dependent upon emergencies or planned schedule.
Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 end-points and 10 major software packages.
Must remain current in field.
Must occasionally lift and/or move up to 50 pounds.
Pursuant to the Executive Order on Requiring COVID 19 Vaccination for Federal Contractors, this position requires full vaccination against COVID 19 prior to entry on duty, subject to such exceptions as required by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.
Benefits:
CABVI offers a generous benefit package along with a family friendly work environment.
We offer three health insurance plans to choose from along with dental and vision insurance.
A retirement benefit through a 403(b) is offered to include employee and employer contributions.
We also have paid time off, paid holidays, mileage reimbursement, a fitness center for employees and employer sponsored life insurance along with many other employee sponsored benefits.
CABVI is an Equal Employment Opportunity employer and welcomes all qualified applicants.
Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data or any other legally protected status.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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